At Trifecta Property Management, we value our residents and treat them with the utmost respect and care. For us, you and your rental experience is one of our main priorities.
Below, you’ll find answers to some of the most common questions we receive from tenants about renting one of our residential properties.
If you don’t see your question below, please feel free to contact our team anytime at 970-632-1751 or email info@trifectamgt.com.
To apply for a rental property, select the home you’re interested in and complete the online rental application. You’ll need to provide required documentation, including a government-issued ID, proof of income, employment verification and rental references.
We review all applications promptly to ensure a smooth and timely process.
To provide a safe and reliable community for all residents, every applicant undergoes a thorough tenant screening process. Our process includes carefully reviewing and verifying your income, credit history, criminal background, employment, rental history and eviction history.
Please rest assured that we use consistent criteria for all applicants and ensure everyone is treated fairly in accordance with Colorado Fair Housing Laws.
You can quickly pay your rent through our secure online tenant portal. We accept multiple payment methods, including ACH transfers, credit/debit cards and auto-pay options. The portal also allows you to view your payment history, set up recurring payments and receive reminders for upcoming rent, making rent payment simple and convenient. You can also pay by dropping off a check, cashier’s check or money order at our office.
You can submit non-urgent maintenance requests directly through your online portal, where you can track the status of your request and see updates from our maintenance team. Our team will schedule convenient times for repairs.
That said, for emergencies like plumbing leaks, HVAC failures, electrical hazards or security issues, contact our 24/7 emergency line immediately.
Emergencies are situations that could cause property damage, safety risks to you or the property, or issues that result in lost income.
Examples of potential emergencies include burst or leaking pipes, electrical outages or exposed wiring, HVAC failure during extreme weather, broken locks or doors, roof leaks or structural damage or pest infestations.
We provide 24/7 emergency maintenance support. Call our emergency line immediately and our team will dispatch the appropriate contractors to prevent further damage or risk.
As a Trifecta Property Management tenant, you are expected to pay rent on time, keep the property clean and in good condition, report maintenance issues promptly, follow lease terms, adhere to any HOA covenants and respect common areas.
Following this will help ensure a safe and comfortable living environment for all and protect your security deposit.
Prior to your move-in, the inspection involves documenting the property’s condition before occupancy, including any pre-existing damage. Then, when you move-out, the inspection assesses the property’s condition at the end of the lease to determine if repairs or cleaning are necessary.
If we find damages beyond normal wear and tear, we make deductions from your security deposit.
The security deposit amount is specified in your lease agreement. It is typically equal to one month’s rent, but this can vary depending on the property or lease terms.
We hold your security deposit in a separate, secure account. After you move out, we inspect the property for damages beyond normal wear and tear and verify that all rent and fees are paid.
If there are no deductions, your full security deposit will be returned within 60 days of your lease ending. If any deductions are necessary, we will provide a written statement detailing the deductions along with the remaining deposit.
Damage “beyond normal wear and tear” refers to damage to the property that goes beyond the expected minor deterioration from everyday use. This can include large holes or scratches in the walls, broken windows, major stains on carpets, damaged fixtures and more.
On the other hand, normal wear and tear includes minor scuffs on walls, faded paint or worn carpets. This is the kind of “damage” that is not deducted from your security deposit.
We value your privacy. We will always provide at least 24 hours’ notice before entering your unit, except in emergency situations.
Reasons we may enter include to conduct inspections, repairs and maintenance, or to show the property to prospective tenants or buyers.
Pet policies vary by property. If pets are allowed, you may need to pay a pet deposit or a monthly fee, and you may have breed or size restrictions. Your lease agreement will provide clear guidelines on pet policies.
If you need to terminate your lease early, contact our office immediately. Early termination includes fees, but we will guide you through the process and explain your options. Early communication is important.
Any modifications to your unit, such as painting, installing shelving or adding fixtures, must be approved in writing by Trifecta Property Management. Unauthorized alterations may violate your lease agreement and could result in charges.
Your tenant portal is your go-to spot to find all important communications, notices, and updates, including rent reminders, maintenance updates, inspection schedules and community announcements. Please check your portal regularly to stay connected and ensure you never miss critical information.
We value our residents! We prioritize clear communication, responsive maintenance and tenant satisfaction. Our goal is to provide safe and well-maintained homes for our tenants, while making their rental experience as simple as possible.
To contact us, call us at 970-632-1751 or email info@trifectamgt.com.
For maintenance requests, we encourage you to use the online tenant portal. For urgent issues, please contact our emergency maintenance line.